Many of you no doubt have the same disease, or at least a few of the symptoms.. Service Packs of about every shape and form are appearing for a great many Microsoft products [a good thing, for sure], and like us, you're running more than a few in testing and perhaps some in production. Obviously, the RC's have to be tested and this can result in a serious case of the service pack runs... On occasion, and despite how evolved most service packs have become, we still run into unexpected - even surprising, challenges. Read on...
It's all part of it - the normal work many of us do. I'm not going to even try to match the coverage going on out there regarding most of them, but if you're running ESET NOD32 Antivirus, you may want to pay attention to the next few lines. There is definitely some dependent process between ESET NOD32 build 3.0.566 and Service Pack 1 to Windows Vista Ultimate and Office 2007 with SP1, that are not working well together.
Parts and Builds
Software Common to both test systems:
Windows Vista Ultimate 32 bit with SP1 RC Build 6001
Microsoft Office 2007 Professional with Service Pack 1
ESET NOD32 3.0.566
Test System 1
P4 3.2 GHz based HP Laptop NX9600
2 GB RAM
ATI X600 GPU 128 MB
Test System 2
Pentium Dual Core 3.2 GHz
2 GB RAM
Nvidia 8800 GTS 768 MB GPU
Both test systems received all updates and service pack 1 to Office 2007 normally.
Both test systems had earlier versions of ESET NOD32 antivirus removed prior to the installation of Windows Vista Service Pack 1
Both test system had ESET NOD32 reinstalled after Vista Service Pack 1 was installed and the systems were restarted.
Both systems restarted and ran normally - with one major exception:
Word 2007 would not open and would hang both systems - forcing a hard shutdown.
Removing ESET NOD32 antivirus solved the problem and Word 2007 and all other applications ran normally under the combination of Vista SP1 RC, Office 2007 SP1.
Windows Live OneCare was then deployed across both systems and all processes and applications run normally.
No adjustment available to ESET NOD32 [excluding WINWORD.EXE for example], would allow the security suite to run alongside the combination of Office 2007 SP1 and Vista SP1 RC.
Oddly, only Word 2007 with Office 2007 SP1 is affected - all other Office 2007 applications run normally.
Older builds of ESET NOD32 antivirus have worked normally and Word 2007 with Service Pack 1 on Vista with SP1 RC run normally.
Communications have been prepared for both Microsoft and ESET Software, and advising of our test results.
And that was only one little item making up a long, and productive day.
I'll post an update when new builds are available.
Cheers!
Lloyd